Motorola executive Christy Wyatt said that it’s not the company’s software customizations that delay system updates, rather, it’s the hardware. Speaking to media at an event in New York, Wyatt explained, “When Google does a release of the software … they do a version of the software for whatever phone they just shipped. The rest of the ecosystem doesn’t see it until you see it. Hardware is by far the long pole in the tent, with multiple chipsets and multiple radio bands for multiple countries. It’s a big machine to churn.” Often, the customized user interface skins created by companies such as Motorola Samsung, and HTC are blamed for the delay in major system updates. Wyatt noted that the company has to adapt the operating system for hardware first, then the user interface, and then face carrier testing before updates can be distributed to end users. The company insists it works as fast as it can to provide the system-level updates to its customers.