Important information about refunds on sim-unlock.net

We have an important message to all of our customers.
The sim-unlock.net is a website that offers sim unlock codes. We unlock many phones and sometimes some codes are incorrect.

In this type of situation we ask to contact us by e-mail on info@sim-unlock.net.

If there is no solution for a not working code we always ask for a video proof.
You must understand that we want to believe all of our clients, but some of them unlock their phones and still want money back. Which means that they are stealing the money.
To avoid such situation we only ask for a short video like the one mentioned in our site rules http://sim-unlock.net/menu/2/Site_rules/.

This is only done to make our site more secure and user friendly.
We do apologize for any trouble that this might bring, but this is the only working solution for lying customers.

We hope that You will find this information usefull and that You understand why we must ask for a video proof.